Our Client is a full-service smart home automation design and integration company based in Aspen serving its Clients throughout the mountain resorts of Colorado and South Florida. In business well over 20 years, their team is comprised of world-class experts in every field whose number one priority is to provide the best products and services to their Clients.
This top level position is responsible for making sure the Company’s most important Clients receive concierge level service in a helpful, efficient manner by providing superior technical delivery and seamless communication between the Client and the Company. In addition this position controls the processing and fulfillment of the most challenging orders, fielding Client inquiries, and resolving Client complaints. They also provide system training to Clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.
Consistently respond to Clients with in the time frame specified by the level of Service the Client requested/purchased.
Manage the field level service process and communicate with the Service Department Support Team to get the project complete and/or problem fixed in a discreet, clean, and flawlessly functional state.
Responsible for the seamless technical performance and attractive cosmetic appearance of the equipment and system on each completed service call.
Based on objective, professional assessments recommend Company Service Plans and equipment upgrades.
Provide ongoing mentorship and hands on training to Apprentice Technicians to enable them become experienced Client Service Technicians.
Work with Company and Service Department Management on consistent outreach programs to all Paragon Clients.
Maintain knowledge of new equipment and evaluation procedures, frequent bugs, and continue education on the product lines installed and supported by the Company.
Ensures all new projects are totally complete and ready for commissioning by having direct involvement in the last stages of project completion.
Provide and present System Binder to each Client on all newly completed projects.
When necessary coordinate the work of necessary internal technical resources (Programmers, IT Specialists, etc.)
A Minimum of 5 years’ experience with audio/video and residential electronic systems projects.
Experienced in the installation and servicing of Crestron and Savant control systems.
Understanding of Crestron and Savant control systems and able to support the programming department with downloads.
Able to setup Crestron, Savant and AMX remotes, keypads, and touch screens unsupervised.
Understanding of cable TV systems -termination, distribution amps, signal balancing, and able to test and troubleshoot unsupervised.
Knowledge of the construction and design/build industry, trade coordination, and project management.
Well organized, detail oriented, and self-motivated with initiative to meet deadlines and self manage.
Strong verbal and written communication skills.
Positive attitude with a commitment to offering top-notch customer service.
An independent thinker and problem solver.
High school diploma
$45.00 to $55.00 per hour. DOE.
401k Plan with employer matching.
Discounted ski passes.
Regular company outings.